Shipping policy

Shipping Policy

Effective date: August 17, 2026

Where We Ship

SMRNFIT currently ships within the United States only. International shipping — including to Colombia — is not yet available and will be announced when it becomes available.

Processing Time

Orders are processed within 2–3 business days (Monday through Friday, excluding U.S. federal holidays). During launch weeks, new collection releases, and promotional periods, processing may take up to 5 business days.

Shipping Methods & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your address and the method selected. Delivery times begin once the order has shipped, not from the order date.

Standard Shipping: 3–7 business days after processing
Expedited Shipping: 2–3 business days after processing

These windows are carrier estimates, not guarantees.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update in the carrier's system.

Shipping Address Accuracy

Please double-check your shipping address before completing checkout. SMRNFIT is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email contact@smrnfit.com immediately — we will do our best to correct it before the order ships, but changes cannot be guaranteed once an order is in processing.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. If your tracking shows delivered but you have not received your package, please:

Check with neighbors and household members
Look for a delivery notice
Contact your local carrier directly with your tracking number
Wait 48 hours — packages occasionally scan as delivered before actually arriving

If the package still does not appear, contact us at contact@smrnfit.com and we will help you file a claim with the carrier. SMRNFIT does not issue refunds or replacements for packages confirmed as delivered by the carrier.

Delayed or Damaged Shipments

Shipping delays caused by the carrier, weather, or other circumstances outside our control are not eligible for compensation. If your package arrives damaged, contact us within 7 days of delivery with photos of the damage.